Returns & Exchanges
At Ray's Wine & Spirits, we want you to be completely satisfied with your purchase. Due to the nature of our products, we offer returns or exchanges within 14 days for items that are corked, spoiled, or damaged during delivery.
Contact Support
Email our customer service team with your order number and a photo of the damaged or defective bottle to initiate a claim.
Preserve the Product
Please do not discard the contents or the bottle, as we may require the physical item to be returned for quality inspection by our distributors.
Ship or Drop Off
Once approved, you can return the item to our physical storefront or use the prepaid shipping label provided by our support team.
Receive Refund
After we verify the condition of the return, a full refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing